Before contacting us please check over this support site first. Chances are you'll find the answers you want here.
If you can't get the answers you need from the various FAQ's and support pages here, please get in touch via the form at the bottom of all pages.
I’ve been busy updating the manage page within your site to add in some useful features and links.
As with the old page there is a link to your webmail, new additions are an announcement section (your reading that bit now!) and a form to open a support ticket.
As Caffeine Injection has grown as has the need to offer a full and complete support facility, and this is it.
From herein please raise a support ticket if you have a problem with your site or email, don’t email me (Steve direct). Support is managed by people other than just me, so using support opposed to emailing me will mean the problem gets sorted faster.
Continue to contact me directly for anything other than support.
That’s all folks. Cheers.
Use this form to open a support ticket, don't use it to just contact us, use the regular email address for that.
We try to respond to all support tickets within a few hours, 24 at most.
In certain instances (like holidays etc) it might take longer, or we might ask you to take alternative action.
Remember to check the homepage for latest announcements for opening a ticket.